Privacy Policy for Rialto Online Store

One of our main priorities on our online website store www.shop.rialto.co.za is the privacy of our visitors.

This Privacy Policy document contains types of information that is collected and recorded by www.shop.rialtofoods.co.za and how we use it. More specifically, this Privacy Policy applies to personal information collected by www.shop.rialto.co.za in connection with the services offered by Rialto Foods. This includes information collected offline through our Consumer Services and direct marketing campaigns, and also online through our websites and ordering platform, as well as branded pages, websites and platforms of third party service providers.

We will take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.

Your Right

You have the right to tell us if you: -

  • Don't want to be contacted in the future by us;
  • Would like a copy of your personal information which we have on record;
  • Would like us to correct, update, or delete your personal information in our records;
  • Wish to report any misuse of your personal information.
If you have any questions, comments or concerns about how we handle your personal information,please feel free to contact us via e-mail on customersupportonline@rialtofoods.co.za.

Your Consent

By using and registering to our online ordering platform or website you are consenting to us collecting, using and disclosing your personal information in accordance with this Privacy Policy. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not make use of our online ordering platform or website.

Rialto Foods will only collect, use or disclose your personal information where it is fair and lawful to do so. In most instances, we will obtain your consent to make use of your personal information, however in some instances we may infer consent from your actions and behaviour.

Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests. Any such use shall be in accordance with the terms of this Privacy Policy.

Logged Files

We follow a standard procedure of using logged files. These files log visitors when they visit websites. All hosting companies do this and is part of hosting services’ analytics. The information collected by logged files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, www.shop.rialtofoods.co.za uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

Third-party service providers may use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our website which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit. Please note that www.shop.rialtofoods.co.za has no access to or control over these cookies that are used by third-party service providers.

Mobile Device Identifiers

Certain mobile service providers uniquely identify mobile devices, and we or our third party service providers may receive such device information if you access the Website through mobile devices. Certain features of our Website may require collection of mobile phone numbers, and we may associate that phone number to the mobile device identification information. Additionally, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, we or our third party service providers may receive this information.

Information Security and Notification

Because no data transmission over the internet is completely secure, and no system of physical or electronic security is impenetrable, Rialto Foods cannot guarantee the security of the information you send to us or the security of our servers or databases, and by using the Website you agree to assume all risk in connection with the information sent to us or collected by us when you use the Website.

In the unlikely event that we believe that the security of your information in our possession or control may have been compromised, we may seek to notify you. If notification is appropriate, we may notify you by e-mail, provided that we have your e-mail address.

Notwithstanding anything to the contrary in this Privacy Policy, we reserve the right to disclose any personally identifiable or non-personal information about you if we are required to do so by law, and if we believe that such action is necessary in order to:

  1. (a) Fulfil a government request;
  2. (b) Conform with the requirements of the law or legal process;
  3. (c) Protect or defend our legal rights or property, our Website, or other users; or
  4. (d) In an emergency, to protect the health and safety of our Website’s users or the general public.

Third Party Privacy Policies

The Privacy Policy of www.shop.rialtofoods.co.za does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party advertising servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

Children’s Information

A further priority is adding protection for children while using our website. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity.

www.shop.rialtofoods.co.za does not knowingly collect any personal identifiable information from children under the age of 13 (thirteen) years.

If you are a child under the age of 13 (thirteen) years, you should review the terms of this Privacy Policy with your parent or guardian to make sure you understand and accept them.

If you are a parent or guardian of a child under the age of 13 (thirteen) years, and you suspect that your child provided personal identifiable information on our website or ordering platform, we strongly encourage you to contact us immediately at queires@rialtofoods.co.za and we will make every effort to promptly remove such information from our records.

We may make use of any personal information provided to carry out age verification checks. If we discover that we have collected personal identifiable information from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that information as soon as possible.

Updating and making changes to the Privacy Policy

This Privacy Policy was last updated 2017/05/24

Rialto Foods reserves the right to change, modify, add to or remove from portions or the whole of this Privacy Policy from time to time. Changes to this Policy will be reflected on the website, and it is your obligation to periodically check the Policy at the Website for changes or updates. We encourage you to visit our website frequently to stay informed about how we use your personal information.

Your continued use of this Website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by this Privacy Policy, including such changes or updates. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via email at customersupportonline@rialtofoods.co.za .