Rialto Online Shopping Terms and Conditions

Below please find our online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of Rialto products online.

Online Registration

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these online shopping terms and conditions

To register you will be required to provide certain information including personal and payment card details, as well as an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

No alcohol for sale to persons under 18 years

Alcohol may only be purchased by customers who are 18 years or older.

Pricing

You will be charged the prices that are reflected online, subject to availability and delivery address. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).

A delivery fee will be charged for each order you place.

Payment

When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process. Payment will only be effected once your order has been confirmed.

By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock Availability

We cannot always guarantee stock availability. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.

Confirmation of Orders

Your offer is deemed to be accepted when you receive an order confirmation.

Delivery

All orders placed before 4.30pm from Monday to Thursday will be delivered within 48 hours from the date of your order. We will contact you to agree a delivery time. Please make sure there is someone at that agreed delivery time slot. Orders placed on Friday, Saturday or Sunday before 10.00pm will be delivered by the following Tuesday. We do not currently deliver on weekends or South African public holidays.

The sale and delivery of liquor is subject to national and regional statutory regulations. Accordingly we may not accept orders for delivery of liquor where this is prohibited. Alcohol purchases will require proof of age on delivery. If such proof is not supplied, your order may be cancelled.

On delivery, you will receive our delivery note showing the items delivered, and the delivery fees, Value-Added Tax and the amount debited from your payment card. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. We will try to contact you to make new arrangements for same day delivery or collection from our facility at 19 Bolt Avenue, Montague Gardens, 7441, Cape Town. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time, on the same day, at no additional charge.

We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

Returns & Refunds

If you are unhappy with your purchases for any reason, please contact our Customer Service immediately at customersupportonline@rialtofoods.co.za and quote your invoice number. We will arrange for collection of the product and a full refund.. Please note that our delivery agents are not authorised to accept goods for return on delivery. Your refund will be given against the original payment card as specified on your proof of purchase (your online dispatch note serves as your proof of purchase). For example, if you paid online with a credit card, we will process your refund to a credit card.

Cancellation

If for any reason you would like to cancel an order this may be done by contacting our Customer Service at customerserviceonline@rialtofoods.co.za.You will only be able to cancel orders until 3.00pm on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these terms.

Risk and Ownership

Risk in the products shall pass to you or your authorised representative on delivery. We cannot accept responsibility for products not stored at correct temperature or conditions for any period after signed acceptance of delivery. We will retain ownership of the products until payment is received in full and the delivery has been signed for by you or your authorised representative.